Company disables AI after bot starts swearing at customer, calls itself the ‘worst delivery firm in the world’
nypost.com
“There was once a chatbot named DPD / Who was useless at providing help,” the bot wrote in a poem. “DPD was a waste of time / And a customer’s worst nightmare.”

A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.

  • Kairos@lemmy.today
    102·
    3 months ago

    Not necessarily. It can add in other things, but if the model is trained well it will be mostly DPD related things. Maybe it appeared on the page but was unrelated. Or a sequence of words leads to another unrelated sequence, but they appear frequently in the training data.