Hello all, long time lurker, sometimes poster. In my line of work some of my co workers seem eager to turn to the clanker to get an instant answer to any road block. I feel its better to problem solve the old fashioned way. With some good old research and finding a blog that is not AI slop LOL. Do those of you in a support role find any peer pressure to use LLMs?
I don’t have issues with people who ask for support.
Now when people use an llm to draft messages to you, and insist that the hallucination is correct, it’s infuriating. You also get people asking to implement policies that have never had some one sanity check them.
One was a policy that required support to first id people using teams before a password reset. How are they doing that without getting logged in? Nevermind that we don’t have a database of people’s pictures as we were external.
Or those that use LLM to draft support tickets they submit
Insta-rage.