Their product lineup is competitive, although I did have an issue a year ago where they shipped the bike to me, I put it together, then found that the electric assist would shut down in the middle of a ride. I ultimately returned the bike, although they did have to charge me for the return shipping (~$250).

Ultimately, I found for myself a different ebike, since I wanted something that would run at full Class 3 speeds for a while, which they didn’t offer at the time. I’d say it’s worth a shot if they have something you want, although maybe review their policy to see if the return charges have changed. Or if you can test ride from a local dealer.

I have their 700 and am happy with it. Unfortunately my life has changed to prevent me from using it much, but when I was commuting 15 miles/day it was great.

I looked at them but heard some really bad stories in mountain bike / bike chats. Apparently, some use proprietary spokes, and R1U support dragged their feet for two months before the customer got their bike back. If you are looking for bike shop compatibility, Aventon or Radpower are decent, if fairly proprietary. You can get those worked on at partner shops quite easily Juiced Bikes don’t have many repair locations, but their parts are fairly standard and they reuse parts like batteries up and down the product stack and are generally pretty repairable by hand. I ended up with a Juiced RipRacer after looking at the RideOneUp 700 and the Aventon commuter (the Juiced bike was smaller for a compact apartment, had more power, never seen a bike that looked like so much fun).