I remember when I first entered the adult world paying my bills online was super easy.
These days, I feel like half the time I log onto some doctors office or mechanics website to pay a bill the site is like “yeahhhh, idk why but I’m just not going to accept your credit card. Also the button to the ‘finalize payment’ screen is grayed out even though you filled out everything.”
And they you email tech support and they’re like “idk delete your cookies I guess? That didn’t work? Guess you gotta mail us a money order.”
Make website so that you can layoff all the people who answer phones to save money
Stop maintaining website to save even more money
If people can’t pay you, it’s not your problem and you can sick the authority of the state on them
I know there has to be way more to it, but in my head this is what happened