I’ve lived in several different areas of my city, and even moved to a different county and lived in three different places in the new county. Unless I have beat the odds and gotten the same driver each time I’ve been unlucky to use fedex (usually not by choice), I’d lean more toward it’s a company problem and the drivers are merely a symptom (or victim).

Anecdotally, I’ve never heard horror stories about FedEx like I’ve heard about Amazon, and yet Amazon still does a decent job with deliveries; not perfect, but orders of magnitude better than FedEx. That tells me how much worse it must be to work at FedEx.