I wish to avoid any and all companies which do not have actual customer service, but I don't know if this is possible without spending a lot of extra money.
something like the casey anthony trial comes to mind though. the jury wanted to convict but needed to act objectively on evidence alone. so they all cringed and cried as they all signed off to acquit or whatever. this would be the opposite, but the idea is the same.
how would releasing his name vs "we know who it is" give any amount of edge to the guy? do they really think this guy is dumb enough to be complacent? im sure he's doing 100% of his best effort to remain as lucky as possible and have the best chances of making it onto a container ship headed for cambodia or whatever.
oh my god they got another one