Depending on the location (mostly motorway services), I will often do something else before picking up food. E.g. go wash my hands properly. I've been known to misjudge the time required and be a minute or 2 late. Sometimes the wait can be long enough that I will go sit down for a bit. Again, I sometimes misjudge.

In the words of Dr house "people lie". They should take the woman's word on things like this. However, it just takes being burnt once or twice, to not trust the answer from anyone else.