The only games I pirate are those that either :
_ are completely abandoned by their publishers and literally unavailable through other means
_ are stuff I already bought long ago and this is the most convenient way to get them to run (I have occasionally bought games again if it was cheap and convenient)
_ have turned to such shitty business models I don't want to give a cent to the publishers (and I almost don't even do that one anymore since usually they've found a dozen more ways to turn the game to shit anyway).
So yeah. Totally agree with the service problem.
I get stuff on Gog sometimes. They do some things right (no need for a client, no DRM stance, good compatibility support, chasing down lost rights for old games).
But unfortunately they can never get more than scraps from the big publishers because those will never agree to release their newer games without DRM.
And let's be clear, I wouldn't want them to go back on this, but that will make it hard for them to compete.
Interestingly, at the beginning everything on Humble was offering DRM-free options too. And then after a while they gave us some bullshit about their policy not being "DRM-free" but "DRM-agnostic", which means, publisher can choose whether to use no DRM, or DRMs. Such a strong policy, thank you Humble.