I'm not sure we're on the same page here.
If someone can:
- Create an email address
- Check and read emails
- Create accounts necessary to obtain a phone number
- Create accounts necessary to install apps on a smartphone and use those apps
- Navigate the smartphone UI
- Navigate web pages to do all of the above ...then they can absolutely figure out how to use a free online account to upload important documents in case they lose their primary storage (i.e. their phone).
Like I already said, if they don't know they NEED to do that, that's another problem entirely, and not really their fault. But I haven't met many people who don't realize those documents are important and need protecting. And I'm not talking strictly about affluent, educated, privileged people.
My instance :(
Thinking about switching but all my stuff is set up nicely and I'm lazy.