I don’t live in Guelph, but I know a few who do, and have also briefly read from others complaints about the transit system in Guelph. Sure it’s better than it is in some other places in Canada, but that’s a looooow bar. Toronto has the best transit that I know in Ontario, and there’s still a lot of shortcomings with it.

Here’s an article that gives a bit more info on Guelph transit system. It seems that there’s some disagreement on whether it is actually “bad” or not in the article. To be fair, I’m biased as to what qualifies as a good transportation network, as most people from this community would be.