Data: about 6,900 opinions from YouTube reviews and 3,600 from Reddit owners, on 654 products, collected for BettaScore (a ranking site)
I’d assume the difference is probably down to owners using the products for an extended period of time compared to reviewers.
i cringe when they do durability reviews of new phones – nobody intentionally stabs them with blades or burn them and it ALWAYS either liquid inundation, physical force, or theft.
That’s my guess too. Most reviewers had a product for only one or two weeks, and lots of owner complaints show up a month later.
Was thinking the same. Most reviewers get sent a bunch of things to test so spend a short amount of time. Plus there is no incentive to judge longevity as long as people buy it, and they get commission
Probably a bit of both. Even an honest reviewer can’t report a failure that happens in month 8. That is why we weight owner reports pretty havily.
It’s interesting to think that reddit is by its very nature a more negative platform. I’d say that holds outside of just product reviews tho. I feel so bad for people trying to learn a challenging hobby on reddit. I often tell new people to bolt for the fediverse before wasting time with your new hobby’s smartest misanthropes.
People who are happy with their stuff mostly stay quiet, so complaints get overrepresented. That makes Reddit useful for finding problems, but it can make a fine product look worse than it is. Lemmy has been a lot friendlier.
Well yeah, users actually have a product for hopefully years while reviewers just check it out for a week or 2.
