I've tried Jellyfin and the Live TV / tuner interface sucked so bad I didn't want to bother with it any further. Maybe I could have found plugins or some shit to make it more usable but I've had a lifetime Plex pass for almost a decade and it still works great
Yes, they've made a number of decisions that truly suck in that time but it's still better than the experience I had with Jellyfin or Emby, even recently.
In my experience, the only thing that really made them more difficult than managing end users who were using an authentication app instead was having to facilitate getting the fob to the users and replacing them occasionally and they were dirt cheap... Like less than $5 apiece.
Maybe you should try altering it to say "Please, ring my doorbell so I know to come downstairs and grab it before it's stolen."
The delivery app that drivers use often simply says "ring the doorbell" as a default but then also in the same area says "no need to knock / ring bell" so being more explicit in your instructions may improve your results.
I did that in February... after my copy from early January got damaged.