Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.

Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?

It’s not. Simple reality is your going to end up in help desk (you might end up in a SNOC or related but ultimately I’d advise help desk just so you learn some real world ops). Security, like it’s engineering counterparts is not something you can do with zero experience in the industry. The two hardest job interviews you will ever have in the general it industry are getting into help desk, and getting out of help desk.

I use it a fair bit. Mind, it’s something like formating a giant json stdout into something I want to read…

I also do find it’s useful for sketching out an outline In pseudo code.

Just to give an outsider perspective to anyone reading this. I live in the Seattle Metro, have worked for Microsoft, and now work at a unicorn. I have a list of skill and experience that any ops department would drool over. Amazon is is one of the companies I won’t even apply to unless I’m desperate for a job (and even then I’m not planning to stay).

And I know I’m not the only one.

Aka sso.tax

Which veggie dog worked for you? I can’t find one that grills correctly.

Id say if it’s in your budget - get one. We have no other apple products in the house but that. The biggest annoyance was making an apple account (for some stupid reason they require it…)

+1. We are a household of sysadmins/engineers. Sure I or my wife could design a PC for media in an afternoon - but I don’t want to deal with it.

An apple TV was a no fuss, no headache media box that can interface with the servers that store my media.

That’s the scary thing. It looks like this narrowly missed getting into Debian and RH. Downstream downstream that is… everything.

Enterprise tooling (aka a usable API) and it stays out if my way.

Let’s be clear - current AI models are being used by poor leadership to remove bad developers (good ones don’t tend to stick around). This however does place some pressure on the greater tech job market (but I’d argue no different then any other downturn we have all lived through).

That said, until the issues with being confidently incorrect are resolved (and I bet people a lot smarter then me are tackling the problem) it’s nothing better then a suped up IDE. Now if you have a public resources you can point me to that can look at a meta repo full of dozens of tools and help me convert the python scripts that are wrappers of wrappers( and so on) into something sane I’m all ears.

I highly doubt we will ever get to the point where you don’t need to understand how an algorithm works - and for that you need to understand core concepts like recursion and loops. As humans brains are designed for pattern recognition - that means writing a program to solve a sodoku puzzle.

There is more to a program then writing logic. Good engineers are people who understand how to interpret problems and translate the inherent lack of logic in natural language into something that machines are able to understand (or vice versa).

The models out there right now can truly accelerate the speed of that translation - but translation will still be needed.

An anecdote for an anecdote. Part of my job is maintaining a set of EKS clusters where downtime is… undesirable (five nines…). I actively use chatgpt and copilot when adjusting the code that describes the clusters - however these tools are not able to understand and explain impacts of things like upgrading the control plane. For that you need a human who can interpret the needs/hopes/desires/etc of the stakeholders.

That’s more or less it.

For example, I’ve got somewhere around 700 users. If we don’t have SSO (SAML preferred, oauth as a fall back, and good whiskey is required for ldap/ad) whatever your attempting to buy won’t pass review. Now Timmy the sales drone knows that, and so does their leadership - hence the SSO tax.

I almost never interact with desktop Linux. That’s a horrifying trend.

With how they keep shoving snaps at everyone? At my work a migration to Debian is starting to be openly pondered.

Yep c flat or b sharp. If the octave has a half step between notes (a full step is A to B, B to C, etc), then a sharp/flat is created. The octave dictates if we call it a sharp or flat, but from a mathematical perspective they are the same tone.