Where I was. I noped tf out of there, and a few weeks after they started enforcing RTO America set it’s records for daily new COVID cases and daily deaths. We really did do COVID the way we did Vietnam: it got too expensive so we gave up, declared victory and threw a bunch of people away.
People love narratives that are simple and have an easy to understand moral to them even if they’re absolutely wrong. In this case, the narrative is that she asked for hot coffee and got hot coffee, and the moral is that people are greedy and stupid and you have to protect yourself from them. I’ve often found that one well-constructed point can blow these narratives up though. I was talking with my dad about this particular case, he’s a big “gotta do something about these frivolous lawsuits” guy because he used to own a business that was adjacent to real estate and real estate is probably the most litigated business in America. I’m a big “frivolous lawsuits is a term exploitative industries use to get people excited to give up their rights” guy, so we were at loggerheads about this one. Eventually I was like “Have you ever spilled coffee? When you did, who paid for your skin grafts?” Turns out that when crafting their narrative about how she was “suing them for giving her what she asked for”, the industry lobby left out the part where she had to spend 8 days in the hospital and have multiple reconstructive surgeries.