Germany is strange. Their economy is one of the strongest in the world but if you want to move around reliably in the country you need a horse.
I always go to the headquarters of the commercial company in a bomb suit to request the update I need.
Nobody is forcing them to do it. If they are unhappy about it they should stop doing it. And preferably come to us not getting paid.
I recently switched aswell and am surprised how well it works. I thought it didn't worked good enough but I never failed to find what I was looking for so far. Very nice.
A guibeepig