As bad as that is. VIP Lane is used like it is totally acceptable.
How the fuck is it acceptable for MPs to recommend family owned businesses and ones paying them in advantages etc.
Even if the company had for filled the contract perfectly. This is basically stealing money from tax payers etc. That alone should ban her from holding any government political or civil service positions.

2 hours. Completely defies the point of having the racks. I can understand bikes left for days considered an issue. But not covering actual daily commute times for working people. The main purpose of public transport,
MPs need to come down on this. It's utterly disgusting that BTP has jurisdiction and has decided independently what they consider to be their fucking job.
Honestly the only thing commuters can do is write to MPs.