Years ago it came to light that NTP (and OpenSSL if I remember right) were being run by like… one dude (4 staff for OpenSSL?) on the tiniest trickle of donations, despite how vital the service was. It’s a long time since I became aware so I may have misremembered.
That was my mother, in train stations etc where literally everyone is trying to get to somewhere else. Get to the bottom of the stairs, STOP and look around for the next direction sign. STOP in the entrance to bathrooms to decide her next steps.