Why would anyone ever expect any company to provide more support than they provide in writing? They are still trying to make a profit and not supporting a more than 10 year old device is perfectly reasonable. They only shipped 60,000 of the thing and it's got a GB of RAM. The second model, the 2 still has parts available ~9 years on. I'm really not seeing the issue here.
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Do you know what, "grow" means?