Probably she wanted to stall the process as much as posible so that they could bill the service some more before cancelling.
That or they have a script to make the service as hard to cancel as posible and she was just parroting that, without really paying attention to what OP was saying.
Probably she wanted to stall the process as much as posible so that they could bill the service some more before cancelling.
That or they have a script to make the service as hard to cancel as posible and she was just parroting that, without really paying attention to what OP was saying.