I understand totally. Another aspect of my job is training, documentation, and support. Often we have people stuck on an issue and ask for help, many times the software is asking for a selection to proceed. The customer says the software is broken. A screen share shows the highlighted prompt "select an object on screen to continue". And they can't proceed because they didn't read the prompt, and haven't selected anything.
Same with steps, they say the get different results than the training document. It's " did you do step 4?" With a response of "uhh no". OK then, if you don't do step 4 then all the steps after will give a different outcomes.
Its how facists silence opposition