A couple of years ago, QR-bills were introduced in Switzerland as a means to make payments easier. My bank provides an app to scan the QR codes, which I prefer not to install. The only other option they provide to scan the codes is to use the webcam. Am I supposed to print my digital bills to have my webcam scan them again? Just let me upload a goddamn screenshot.
that’s a workaround, not a solution
OPs bank has provided the solution. For whatever reason, they’re choosing not to use it. I think they’re making a mountain out of a molehill.
they only claimed it was mildly infuriating
That’s totally true. I do see where they have posted. I personally disagree that it is mildly infuriating though. We’re all allowed our own opinions. If I was working in tech support and had the OP call up, their actions would come across as mildly infuriating.