They’re not pointing out existing resources, though. They’re just vaguely pointing at the concept of resources.

I’ve gone through quite a bit of this in the past few years. “There’s programs out there that can help.” Best case scenario, is someone includes a link before you’re on your own. But most of the time, it’s as you describe: they have a vague concept of “help available” but no actionable information. It’s frustrating to be left navigating a system where programs may or may not exist, means testing/form filling seems tailored to weed out the folks that need it the most, etc. And that was before the current slash and burn of the US government (which funds many of the state-level programs that constitute “available help”).