The 37-year-old, who has had the hair loss condition since she was a child, said she was left shocked when a cleaner at the Trinity Square shop asked her “Are you aware you’re in the female toilet?” She said she became distressed and burst into tears.
“Visible differences” encompasses everyone.
She has a condition and wants to take the opportunity to highlight the difficulties people with it go through.
Neither of these imply malice towards trans people. They’re neutral statements.
Maybe she does feel that way, maybe not; she hasn’t really let on either way.