His wife is being punished for a mistake her mother made when she was a child. You're not really taking the high road here hoping the same things happen to her kids.
In fact when guiding her with tech, I hate the way she calls herself stupid and slow when she makes mistakes.
In my experience these are the users who are the most independent and it always makes me feel bad when they have a silly issue so I try telling them how dumb users can really get.
I've been using tidal for a couple years and enjoy it