BKs biggest problem isn't customer service, it's the fact that it costs 50 fucking dollars or more to feed a family a single, low-quality meal.
If they want to survive, they need to dramatically cut costs, not dump millions into expensive AI tools that are going to increase employee turnover rates and waste even more money.
Employees being polite isn't going to convince anyone that paying an extra $2.50 for a burger is worth it.
There have been some pretty high-profile departures from Anthropic over the past few months, so... I dunno, seems like there are plenty of insiders who are unhappy with the company's current trajectory.