The article skirts the H1-B issue, overseas call centers and scam calls. Large sections of the US have been through layoffs and then have a vendor like HCL come in to do the same work. We went through a 20 year period before automation where the person on the other line was clearly not named Frank. Cell phones are inundated by spam calls and the person on the other line is pretty assuredly not going to have a familiar inflection. This sentiment is not "new" or out of no where. Unjustified but its not all just blind rage for people with different culture.
They will. Don't worry.