And thus, companies get away with shitty anti-customer policies. And now it's the customer's fault for being understandably mad about it? These policies sucks for everyone. I think "customers should be nicer to service workers" is the wrong conclusion, because they have nowhere else to go with their complaints, and that's by design. Why don't we put the blame with company higher-ups shitting on their own customers every day, hiding behind others to deflect criticism?

I'm not talking about weird entitled assholes. But about customer facing workers with no agency. They're just robots repeating company policy. It sucks for them and for the customer