Don't let the infosec people hear that you lump them into support. At one of my past organizations they outright refused their workshops to be integrated with the company wide ticketing system. He can use it but not infosec.
Everyone is terrible here. In the past I could forgive Republicans because "they didn't get who he was." They know and don't care. Billionaires fighting each other over who gets hegemony is boring. This is their world and we just happen to live here.
Its to make sure that they don't get a billion questions about what button to push next and not being able to complete homework because of button confusion. Does it still need to exist today? Probably no but good luck getting rid of a standard adopted by all manufacturers of textbooks.
Sounds cool. Can I have one?