No issues requesting a missed pickup here. It can be quite common if they get overloaded, i.e. after a holiday weekend. It’s probably far more costly to do verification on every instance but they may look into it if it becomes a common pattern.
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https://en.m.wikipedia.org/wiki/United_States_v._Swartz for a specific example. While he committed suicide before it was resolved it does show the kind of hammer that can be brought down from accessing public info