This is the exact reason why I bought a good old home trainer with no internet connectivity. The computer that is on it is one of the old fashioned ones, you can disconnect it and the trainer will still work but you just can't see any readings.
Smart products are scam products. Don't trust any manufacturer to still give support after they feel they got their moneys worth out of a product.
Im amazed it took this long. We should start banning companies like visa and MasterCard. They should be completely neutral and not try to push USA conservative christian bullshit.