One of my first jobs was at a retail hardware store. We were just a small variation of the main store, but we ended up being number 3 in sales nationwide.The location had a lot to do with our success, but looking back, I believe that it is due to the first store manager being ADHD and hiring a bunch of ADHD people. Those of us who stuck around for any amount of time became very knowledgeable in our departments, way more than the non-adhd employees. This was before most people had Internet and you couldn't just go check out YouTube to find out how to do something. So, if you showed one of us unmedicated and largely undiagnosed ADHD employees something new, we would dive into that subject. I had a lot of long talks with professionals and knowledgeable people because I would see them with something I was curious about and would unashamedly ask them about it, and their experience with it. Before long I wasn't really an expert, but I could tell others what the pros did and why. And with my untreated ADHD, all you needed to do was ask and I would give full knowledge dump on the spot.I also had no problem with telling people not to buy something because it was crap, or even telling them that they could get a better deal or better product elsewhere. I even made a lot of sales to people who were dismissive or talked shit about our products by being brutally honest about our stuff. Yup, compared to the place down the street that catered to professionals, our products were crap. But for someone using our stuff every couple of weeks or even monthly, they did an acceptable job. And for the price you could buy 2 or 3 of ours compared to the professional version. Which was a big deal once you realized that abuse and lack of maintenance was how most home owners killed things rather than wearing them out. So, you could buy one of the pro ones and it would last 20 years if you took care of it, but the first time you were lazy or forgot to maintain it, you were in for a lot of money or effort to get it back to working order, where with us, the parts were cheap, they were a lot more forgiving to abuse, and they were not right designed to last more than about 5 years tops. It was funny how often I had serious enthusiasts and pros stop me months after I originally talked to them to let me know how happy they were with the "shitty" version they bought from us. Now they can keep their pro version for pro use only and they no longer have to worry about their wife, or kid, or brother in law, or ect, trashing their pro version. Not to mention you could abuse and neglect the shit out of it and it didn't really matter it would keep going. Not for long, and not as good as their "good" one... but long enough and not nearly as bad as they expected.At the same time there were a lot of people who stopped me to thank me for talking them out of buying our products, or at least buy a cheaper version. Sometimes I would be half way into selling someone something and they would say something that made me realize that they intended to use this professionally, or on a task that was of professional level, and I would put the brakes on let them know that this was a bad idea and would end in regret. If their budget forced them to buy low end anyway, to hold them over, I would go over the weak points and get them something that had less features, but also had less failure points and cost less because they were going to need to buy a new one a lot sooner than they thought. Sometimes the store manager would come over and be like "I can't believe you sold that piece of shit! I thought it would be on the shelf forever!", and I would tell him to not be too enthusiastic, because that guy would likely be in every couple of months to replace it under warranty until the warranty ran out. Generally, warranty claims kind of hurt, but it also boosted other numbers that counted positively towards his yearly bonus and he knew that if the guy was coming in to exchange it he would be buying the consumables from us (one of the things that got a product labeled as shit by us was proprietary consumables). So the store manager was happy that the consumables would more than offset the losses from having to warranty the item, and the customer would be happy because he got something that would get him through for at least a year, and he could plan around the known failures. It was always enjoyable to tell people how to take advantage of the warranty. It was always funny to see the look in someones eyes as they realized that you were telling them to buy the much cheaper and shittier version because none else ever bought it and they could be sure that any one of our locations that they stopped at would have one on the shelf. And if they made sure to grab at least 4 packs of the consumables when they were doing the exchange, they would get happy and snappy service, even from even the store manager themselves. The company would incentivise the managers to sell certain products that didn't sell on their own. And some things that were turning into a boondoggle for the company would see stacked incentives. So any manager who saw you that you had just warrantied this thing last month and again the month before that(so that meant you were likely using it professionally which was against the terms of the warranty, but if you were also buying 4 boxes of consumables every week or 2...) well you know what, he didn't actually have any proof that you were using it professionally so it's not his problem, have an excellent day and please come back.