Look, there always will be obstacles. Do you have any other carrier option? If yes- change it and tell them why, if not- you're already fucked and I wouldn't comply when it's already that bad. Nothing's going to get better when doing nothing. My bank wanted to store a picture of my face on their servers to continue using their service so I changed my bank. You need to not be lazy.
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Hey, you can judge something without using it in some degree in my opinion. I've judged iOS and macOS because of their user experience, design and etc based on things I've seen and knew. But I didn't want to spent a fortune just to express my thoughts and end up with something that I don't like. Now that I've used them I hate on them even more. But in this example it seems that this person don't have enough knowledge about this specific thing and don't know what they're talking about.