She was being dismissive because they were extremely unprofessional. That doesn't mean they will lose in the end. But they failed to show that this is an emergency.
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Her used Tesla is now competing against Musk for the next Tesla customer. And if too many people sell Teslas, the resale value drops which makes new Teslas even less attractive.
So he got her money, but she may have stopped him from getting someone else's money.