Can confirm. I will never work directly with insurance on a difficult issue again. My attorney is worth every penny. He's saved me countless hours of time and the endless frustration/desperation that comes with handling insurance agents. He's also saved me a ton of money in the long run (but not the short run!).
Yes, they are. They don't care about their customers, just the premiums they can rake in without paying out on.
Being the person who pays the bills does not and should not grant that person access to another person's medical records, even if that person is a parent. I get that you submitted the authorization in this case, but I am speaking generally in response to your comment which seemed to imply that third parties should be given medical information if they are the ones paying the bill.
Fahrenheit is superior to Celsius because it's more specific and I will die on this hill. 71F feels different than 72F and yet they're both 22C (for example).
Metric is better than imperial, though. Obviously.
The worst is how common it is for them to leave their children by a pool and just assume that whatever random adults are around will be watching their kids.
Edit: I didn't say that's what happened here. Clearly, it's not. That doesn't change that what I said above is super common.
This has been a problem for decades longer than they have been around.