I once had what I thought was slices of canned cranberry sauce at a buffet. I ate one slice and said "These cranberries are terrible!" Turns out they were beet slices.
I was in the same situation, but eventually (like 3 days later?) the email did come. Idk if they're manually processing it or what but it can be damn slow it seems.
The YouTube algorithm is infamously easy to poison. Even just watching one video about a subject is enough to unleash a cascade of slop.