Having worked both retail and call center, no, they’re not in the same league. People can be assholes over the phone, absolutely, but it’s quite different from face-to-face. Someone threatens to kill me over the phone, I can say “I’d like to see you try” and hang up, and the worst that happens is I get fired. In person, they can carry out the threat.
Add call-centers to that list.
Food service and retail needs to exist, (
commercialsales) call centers should be banned and their owners shunned from polite society.Sales call centers I would agree with you. Costumer service ones are necessary.
To a point. Beyond that point, they exist so that businesses can make anti-customer decisions while underpaying people to be abused for it.
Having worked both retail and call center, no, they’re not in the same league. People can be assholes over the phone, absolutely, but it’s quite different from face-to-face. Someone threatens to kill me over the phone, I can say “I’d like to see you try” and hang up, and the worst that happens is I get fired. In person, they can carry out the threat.
And hospitality.