Skip Navigation

Laptop freezing to blank screen

The freezing happen approx once per day, seems more often when connected to my android mobile hotspot (may be unrelated).

"journalctl -p err" gives:

nvme 0000:03:00.0: AER: Error of this Agent is reported firstpcieport 0000:00:02.4: AER: Error of this Agent is reported first

The nvme error, happens approx 10x more often.

I am running a WD_BLACK SN850X 4000GB, Firmware: 624281WD

I tried the WD website to see if there is a FW update, but there are only windows/mac tools and no link directly to the FW (that I could find).

System info:

OS: Linux Mint 21.3 x86_64Host: Zenbook UN5401RA UN5401RA_UN5401RA 1.0Kernel: 6.5.0-17-genericUptime: 14 hours, 59 minsPackages: 2662 (dpkg), 60 (flatpak)Shell: bash 5.1.16Resolution: 2880x1800DE: Cinnamon 6.0.4WM: Mutter (Muffin)WM Theme: Mint-Y-Dark-Purple (Mint-Y)Theme: Mint-Y-Dark-Purple [GTK2/3]Icons: Mint-Y-Dark-Purple [GTK2/3]Terminal: guakeCPU: AMD Ryzen 7 6800H with Radeon Graphics (16) @ 1.400GHzGPU: AMD ATI 64:00.0 RembrandtMemory: 5198MiB / 15220MiB

Update: it seems that the updated firmware has solved the issue, I have been running 4 days without a crash. Thanks to @rotopenguin@infosec.pub for pointing me to the Framework guide.....why is this not on the WD website and easy to find.

Comments

7

Comments

7