The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • conciselyverbose@sh.itjust.worksEnglish
    1·
    6 months ago

    No, that’s not even sort of what I said. The fact that there is no inherent source of truth to compare to does not give license to idiotic takes. It doesn’t invalidate people pointing out that an opinion is idiotic. It’s simply an acknowledgement that multiple intelligent opinions are possible.

    There’s inherent uncertainty to everything, down to such an extreme level that predicting individual particles’ behavior has to be probabilistic. The existence of that uncertainty doesn’t prevent some statements from being stupid and wrong.