Yup, I worked a call center for a minute during covid. It shocked me how often people said we’d be hearing from their lawyers. At that point we informed the caller all further communication would have to be through their and our attorneys and we could no longer discuss the issue with them. This wasn’t an evil or adversarial company in the least, it was closer to an advocate for those impacted economically at that time.
My favorite was this time an 22 year old kid couldn’t complete the application. He kept calling asking how to fill it out. Questions like, “what goes in “name”… age. Literally everything.
The HR staff basically told him that speaking and writing technical English, and being able to fill out forms was a job requirement and if he was unable to complete the application (which really is basic.) he’s unqualified.
Guy’s dad was a lawyer. It was probably a set up to scam us. The only proper response was “all communications go through our legal team. [click]”.
Ultimate the lawyer got disbarred for threatening legal action unless we paid them a settlement, while not actually taking said action. It was almost hilarious.
Slightly different in that he didn’t to pursue things, the asshole employee that maced a bunny rabbit and tried to sue us for wrongful termination. (Legal team would reply to the “would you just like to settle?” Offer by sending a video of him macing the bunny. Iirc, the lawyers decided to no longer represent him. He went through three or four firms. (Don’t lie to your lawyers…)
I don’t think your clients constantly getting so upset that they want to sue is a good thing.
Have you met the public, post COVID?
Yup, I worked a call center for a minute during covid. It shocked me how often people said we’d be hearing from their lawyers. At that point we informed the caller all further communication would have to be through their and our attorneys and we could no longer discuss the issue with them. This wasn’t an evil or adversarial company in the least, it was closer to an advocate for those impacted economically at that time.
I work as a manager in contract security.
My favorite was this time an 22 year old kid couldn’t complete the application. He kept calling asking how to fill it out. Questions like, “what goes in “name”… age. Literally everything.
The HR staff basically told him that speaking and writing technical English, and being able to fill out forms was a job requirement and if he was unable to complete the application (which really is basic.) he’s unqualified.
Guy’s dad was a lawyer. It was probably a set up to scam us. The only proper response was “all communications go through our legal team. [click]”.
Ultimate the lawyer got disbarred for threatening legal action unless we paid them a settlement, while not actually taking said action. It was almost hilarious.
Slightly different in that he didn’t to pursue things, the asshole employee that maced a bunny rabbit and tried to sue us for wrongful termination. (Legal team would reply to the “would you just like to settle?” Offer by sending a video of him macing the bunny. Iirc, the lawyers decided to no longer represent him. He went through three or four firms. (Don’t lie to your lawyers…)
(Edited for clarity and and some extra details.)
Lol those are good
A lot of times it’s not “clients” at all.