Capgemini: Fix your customer service — with chatbots!

pivot-to-ai.com

cross-posted to:
fuck_ai@lemmy.world

Capgemini: Fix your customer service — with chatbots!

pivot-to-ai.com

David Gerard@awful.systemsM to

TechTakes@awful.systemsEnglish · 3 months ago

cross-posted to:
fuck_ai@lemmy.world

Customer service is terrible. Customers hate it. Support agents hate it. Can you guess the answer? Capgemini has released a 112-page slide deck, “Unleashing the value of customer service: The trans…

As spotted by @mountainriver

https://www.youtube.com/watch?v=dXc9-oD_iFo - video

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