misk@sopuli.xyz to Technology@lemmy.worldEnglish · 3 个月前Teleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.comexternal-linkmessage-square40fedilinkarrow-up1185arrow-down14file-text
arrow-up1181arrow-down1external-linkTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 3 个月前message-square40fedilinkfile-text
Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents
minus-squareSteve Dice@sh.itjust.workslinkfedilinkEnglisharrow-up3arrow-down3·3 个月前Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.
minus-squareearphone843@sh.itjust.workslinkfedilinkEnglisharrow-up3·3 个月前What are you basing that statement on?
Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.
What are you basing that statement on?
Experience