misk@sopuli.xyz to Technology@lemmy.worldEnglish · 3 months agoTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.comexternal-linkmessage-square40fedilinkarrow-up1185arrow-down14file-text
arrow-up1181arrow-down1external-linkTeleperformance Uses AI to ‘Neutralize’ Indian Accents of Agentswww.bloomberg.commisk@sopuli.xyz to Technology@lemmy.worldEnglish · 3 months agomessage-square40fedilinkfile-text
Mirror: https://archive.is/2025.02.27-171118/https://www.bloomberg.com/news/articles/2025-02-27/teleperformance-uses-ai-to-neutralize-workers-indian-accents
minus-squareSteve Dice@sh.itjust.workslinkfedilinkEnglisharrow-up3arrow-down3·3 months agoYeah… most complaints about accents in customer service agents have nothing to do with understanding them.
minus-squareearphone843@sh.itjust.workslinkfedilinkEnglisharrow-up3·3 months agoWhat are you basing that statement on?
Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.
What are you basing that statement on?
Experience