In my org a lot of it can come down to having someone to demand fixes from. If something becomes a critical component of the workflows there has to be someone with an enforceable SLA held over them to get things fixed when needed.
I worked in a first party, AAA gaming studio, back in the day.
We had the Maya sales dipshits, and a handful of Maya developers come to our studio, to ‘listen’. Maybe 5 or so in total. How they can improve, and help us, kind of thing.
Our tech team ripped them a new asshole. Asked why 5 year old bug X wasn’t fixed, when our internal team created a workaround in a couple of days.
Read them the riot act.
They made sympathy and apology noises.
They left. Nothing happened.
Just total corporate, bullshit.
They just, don’t, care.
Just because they’re a for profit corporation, doesn’t mean they’re going to deliver.
In my org a lot of it can come down to having someone to demand fixes from. If something becomes a critical component of the workflows there has to be someone with an enforceable SLA held over them to get things fixed when needed.
I worked in a first party, AAA gaming studio, back in the day.
We had the Maya sales dipshits, and a handful of Maya developers come to our studio, to ‘listen’. Maybe 5 or so in total. How they can improve, and help us, kind of thing.
Our tech team ripped them a new asshole. Asked why 5 year old bug X wasn’t fixed, when our internal team created a workaround in a couple of days.
Read them the riot act.
They made sympathy and apology noises.
They left. Nothing happened.
Just total corporate, bullshit.
They just, don’t, care.
Just because they’re a for profit corporation, doesn’t mean they’re going to deliver.