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Insurer Agrees to Pay Millions for Failing to Fix Errors That Made It Harder for Customers to Get Mental Health Care

Insurer Agrees to Pay Millions for Failing to Fix Errors That Made It Harder for Customers to Get Mental Health Care

EmblemHealth will compensate customers who paid out of pocket for mental health care because they couldn’t secure an appointment with a provider listed as being in-network. It also pledged to take additional steps to fix its provider directory.

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