AI to make call center agents 'superheroes,' UJET CEO says

Two weeks ago, Gartner released a report saying that by 2030 the cost per resolution for generative AI in customer service will exceed $3, higher than the cost of many B2C offshore human agents. Analysts attributed the increase to rising data center costs, a pivot from subsidized growth to profitability among AI vendors, and increasingly complex use cases that consume more tokens and require expensive talent.